A Seasoned Local Support Team — Just A Click or a Call Away
We recognize the importance of getting your EMR software issues resolved in a timely manner because many of us have been in your position and worked in a practice setting. Our customers love our GE Centricity-certified support team. They are experienced, friendly and calm, and they don’t stop until the problem is resolved.
From early in the morning until early in the evening, our seasoned support staff is standing by, prioritizing customer calls and digging in to understand your problem. We have a very low staff turnover rate, so we get to know our customers — and their practices — very well.
We work with customers by phone and email, with emergency and after hours support available when needed. We also share our expertise with you via timely bulletins, regularly scheduled monthly webinars and a newsletter.
HealthSystems also actively participates in GE’s early adopter program, which gives our support staff — and our customers — the opportunity to work with and learn the next version of the Centricity Practice Solution software before general release. Because we have such an active user base, many HealthSystems customers participate collaboratively with GE in the development of upcoming versions of its EHR software via GE’s Customer Collaborative program.
For general questions, please call 404-207-1300 or email firstname.lastname@example.org and for existing HealthSystems customers, use the DeskPRO login below, or call 404-207-1311 or email email@example.com.